Residents expect transparency. Valet Hero sends automated text messages when porters start the route, so residents know exactly when to bring their bin in.
Today 8:14 PM
Valet Hero: Your porter Marcus has started the route at The standard. Please ensure your bin is out!
Thanks!
Most complaints happen because residents forget to put their trash out. A simple text reminder solves 90% of service failures before they happen.
Route Start Alerts
Service Delay Notifications
Two-way support chat (optional)
Resident Experience Cluster
Review the full valet trash feature architecture
Use the feature pillar to connect notifications with route, proof, and reporting modules.
Open guideUse route progress updates to trigger resident alerts
Keep residents informed based on real route status, not static schedules.
Open guideBack resident communication with collection verification logs
Reduce disputes by pairing automated texts with timestamped service proof.
Open guide