Valet Hero Documentation
Guides for setup, field operations, and reporting.
Learn how to configure communities, assign teams, manage routes, document service, and run valet trash in-house or across client properties.
Getting Started
7 guidesPlatform Overview
Valet Hero runs the operational side of a doorstep trash and curbside collection business — who works where, what got serviced, what went wrong, and wha...
Communities vs. Routes
Valet Hero is one platform with two service modules. Which ones your account has turned on decides what appears in your sidebar — this is the single mos...
Running Service In-House
Valet Hero supports both outside valet trash operators and property teams that want to run service with their own staff. The software model is the same:...
Creating Your Account
Sign up with your email address and a password from the Valet Hero website.
Onboarding, Step by Step
Onboarding is a ten-step sequence that configures your account. Your progress is saved as you go, so you can leave and come back without losing anything.
Navigating the Dashboard
The sidebar on the left is your primary navigation.
Roles & Who Sees What
Five different kinds of people touch your Valet Hero account. Only three of them are your employees.
Home Dashboard
3 guidesWhat Home Shows You
Home answers two questions: what is happening this week, and what needs me right now.
The Week View
A seven-day strip of the current week showing scheduled work and who is assigned to it.
Quick Reports
Quick Reports surfaces recent service activity and, more importantly, violations waiting on a decision from you.
Communities
9 guidesCommunities Overview
A community is a property you service — an apartment complex, condo development, or managed site. Communities are the backbone of the doorstep model: sc...
Adding & Editing a Community
Adding a property
The Community Profile
Everything about one property in a single screen. The left side holds the property details, the right side is a set of tabs covering activity and config...
Profile Tabs: Activity, Contacts, Units
The right-hand side of a community profile is tabbed. Which tabs appear depends on your settings.
Units & Photo Proof
Valet Hero is photo-first for property service proof. Your team records what happened at the unit or service area, attaches photos where needed, and lea...
Bulk Importing Units
Adding units one at a time is fine for a handful. For a 300-unit property, use the CSV import.
Automated Property Reports
Send property managers a recurring service report automatically, so you are not rebuilding the same PDF every month.
The Resident Portal
Each community gets a public web page for its residents. No login, no app — they open the link from your resident materials.
The Resident Welcome Flyer
A printable, branded PDF for a community — the handout you give residents when you take over a property.
Routes & Stops
4 guidesHow Routes Work
The Routes module handles curbside and commercial pickup, where the job is a list of addresses to drive rather than a property to walk.
Managing Stops
The Routes page opens on your stops list.
Building a Route
On the Routes page, create a new route and give it a Route Name. Set Assigned Days — the days of the week this route runs. Set Agents by Day — who runs...
Stop Detail & Service History
Click any stop to open its detail page.
Team Management
4 guidesTeam Overview
The Team page is your roster — everyone who works for you, what they can access, and where they are assigned.
Adding a Team Member
Go to Team and click Add Team Member. Enter First Name, Last Name, Email and Phone. Choose an Access Level — Collection Specialist or Admin. Set a Start...
Roles & Access Levels
Valet Hero has two access levels, set per team member.
Team Member Profiles
Click a team member to open their profile.
Scheduling
5 guidesScheduling Overview
The Schedule page is where you decide who works where, on which nights. It drives what every field agent sees in the mobile app.
The Calendar
The calendar shows the week with assignments laid out per day.
Creating & Assigning Work
What you are scheduling
Shift Requests
If open shift visibility is enabled, agents can see uncovered shifts in the mobile app and request them. You decide who gets them.
Voiding a Service Day
Use Void Day when service is not happening on a scheduled night — a holiday, severe weather, or a property request.
Service Tracking
6 guidesTracking Overview
Everything your field team records comes back into four places: service logs, violations, timesheets, and reports.
Service Logs
The record of service activity across your operation. Each entry captures what happened, which agent, and when — with photos where your team took them.
Violations
A violation is an issue your agent reports in the field — trash out on the wrong night, an improper container, an obstruction. Each one carries a photo...
Clock-In/Outs & Timesheets
Every shift your team works produces a timesheet entry, with a photo taken at clock-in.
Shift Reports
The report you send a property manager to show what you did. Built on demand, as a PDF.
Compactor Photos
When Require Before/After Compactor Photos is enabled in Settings → Operations, agents must photograph the compactor area at the start and end of a shift.
Notifications
3 guidesNotifications Overview
The notifications centre collects everything the system wants to tell you — reported violations, clock-in problems, employee requests, and resident mess...
Notification Types
You can filter by any of these types.
Notification Preferences
Settings → Notifications controls how you are told about these events.
Settings
6 guidesSettings Overview
Settings has five panels.
Account & Business Details
Business information
White Labeling & Branding
Your residents and property managers should see your company, not ours. White label settings live under Settings → Account.
Operations
Operations controls what your field team is required to do. These settings change the mobile app for everyone.
SMS Notifications
Automated texts telling residents and customers when you have arrived and when service is complete. This is the single biggest reduction in "did you com...
Support & Reporting Issues
Settings → Support has two things.
Property Manager Portal
1 guidesMobile App
3 guidesThe Field App
Your field team works entirely in the Valet Hero mobile app, on iOS and Android. They do not use this dashboard.
Login & Shifts
The agent logs in with the email address and temporary password you set when adding them. They see their assigned work for the day. They clock in — a ph...
Unit Status, Violations & Photos
Unit status
Best Practices
3 guidesSetting Up Well
Start with one property or route. Get one working end to end — assigned, serviced, reported — before adding the rest. Mistakes are cheap to fix at one p...
Running Day to Day
Clear the violation queue before reporting. Pending violations do not appear in reports, so a client report generated on a full queue understates your w...
Keeping Clients Happy
Turn on SMS. Arrival and completion texts remove most "did you come?" calls before they happen. Set up automated reports at signing. A property manager...