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Contracts Guide

How to Get Your First Valet Trash Contracts

Use this sales process to move from cold outreach to signed agreements with apartment communities.

The contract playbook

Step 1

Build a tight target list

Focus on multifamily assets with 150+ units and clear trash pain points: overflow, hallway complaints, or weak vendor accountability.

Step 2

Lead with outcomes, not service details

Pitch NOI lift, cleaner common areas, and documented pickup proof. Property managers buy risk reduction and resident satisfaction.

Step 3

Use a 30-day pilot offer

Reduce buyer friction with a low-risk pilot that includes reporting commitments and weekly review calls.

Step 4

Standardize your proposal and follow-up

Send every proposal with service scope, exclusions, incident protocol, and communication SLA. Follow up on a fixed cadence.

What property managers expect in your proposal

  • Service nights, pickup window, and holiday policy
  • Staffing plan and backup coverage
  • Violation process with timestamped photo evidence
  • Response times for missed pickups and escalations
  • Insurance documents and indemnification language

If your operations are not measurable, procurement teams assume higher risk. Use route verification and reporting to make your service easier to approve.

Strengthen your close rate with operational proof

Show prospects exactly how pickups are verified and reported.