Privacy Policy
Last updated: April 10, 2024
Introduction
Welcome to Valet Hero. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at support@valethero.com.
Information We Collect
Information You Provide
We collect information that you provide directly to us, including but not limited to:
- Name, email address, phone number, and other contact information
- Vehicle information (make, model, license plate)
- Payment information (processed securely through our payment processor)
- Location data when you use our valet services
- Communication preferences and feedback
Information Collected Through Service Use
- Shift Data: Information about work shifts including start/end times, assigned agents, and locations.
- Violation Reports: Photos, notes, timestamps, and location data for reported violations.
- Bin Tag Scans: Location data (via NFC), timestamps, and associated bin/community information.
- Compactor Photos: Images and timestamps of compactor conditions.
- Schedule Information: Work schedules and assignments.
- Team Communication: Messages and requests between team members.
Automatically Collected Information
- Usage Data: We use Firebase Analytics to collect information about how you use our services.
- Log Data: Server logs including login attempts, IP addresses, and system events.
- Device Information: For mobile app users, we collect device type, operating system, and app version.
How We Use Your Information
We use the information we collect to:
- Provide and improve our valet services
- Process your payments and send you receipts
- Communicate with you about your valet services
- Send you important updates and notifications
- Respond to your inquiries and provide customer support
- Analyze and improve our services
Information Sharing and Disclosure
Public Information
The following information is publicly accessible:
- Business names and basic information
- Community details and locations
- Bin tag locations and status
- Assigned agents and schedules
- Team member names and roles
- Shift data and violation reports
- System logs and activity records
Service Providers
We share information with third-party service providers who assist us in operating our services:
- Firebase (Google) for hosting, authentication, and analytics
- Stripe for payment processing
- Email service providers for communications
Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for longer periods when required by law or for legitimate business purposes.
Your Privacy Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date.
SMS Marketing and Mobile Information
Residents who subscribe to our SMS notification service will receive text messages when valet trash collection agents clock into their property. By opting into this service, you agree to receive automated text messages at the phone number you provided.
Important information about our SMS service:
- Message frequency varies based on your property's collection schedule
- Message and data rates may apply
- You can opt-out of these messages at any time by replying "STOP"
- For help, reply "HELP"
We value your privacy and want to assure you that:
- Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes
- Your phone number will only be used for the specific purpose of notifying you about valet trash collection services
- We maintain appropriate security measures to protect your mobile information
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@valethero.com