Customer Pickup Updates

Your route customers hear from you twice on a service day: once when the crew starts the route, and once when their own pickup is done, with the driver's photo.

Email first

Every stop with a customer email gets these by email automatically. Emails carry your logo and brand colour, never Valet Hero's. Switch them off for the whole account in Settings → Operations → Customer pickup emails.

The private link

Each email has a private link for that one address. It opens a small page in your branding where the customer can stop the emails, or add their mobile number and agree to texts. No account or password is needed, and the link only ever shows that address.

Texts need the customer's consent

A text only goes to a customer who agreed to it: by ticking the box on their private link, or on your website service-request form. You cannot add or import phone numbers for them. This keeps you on the right side of texting law (TCPA) and carrier rules. Customers can reply STOP to any text.