Clock-In/Outs & Timesheets

Every shift your team works produces a timesheet entry, with a photo taken at clock-in.

• See clock-in and clock-out times per agent per shift.
• Click the clock-in photo to view it full size.
• Edit a timesheet when something needs correcting.
• Open Validation Errors to see entries the system flagged as suspect.

Timesheet Edit History (audit trail)

Every edit to a timesheet is logged — what changed, who changed it, and when. Open View timesheet edit logs on any entry to see the full audit trail.

Missed and forced clock-outs

When an agent forgets to clock out, the system records a missed or forced clock-out and notifies you. Maximum Shift Duration in Settings → Operations controls when that kicks in.