Website Service Requests & Resident Opt-In

Let customers request service without typing their details into your dashboard. Requests wait for your review before they become stops, communities, or active unit service.

As the account owner, open Settings → Operations and turn on Accept service requests from my website. This is off by default and available to operators with an active plan or trial.
Copy your service request link, paste the website button into your website builder’s HTML block, or download the QR code for flyers and door hangers.
Your public page uses your business name, logo, and brand colors. Its link stays the same when you change your business name.

The form matches your service

Service	What the visitor provides	Where you review
Route pickup	Name, email, an address selected from suggestions, and optional notes. Recurring or one-time pickup / haul.	Routes → Requests
Valet trash for a property	Property name, email, optional phone, an address selected from suggestions, and requested start date.	Communities → Requests
Optional in-house resident service	Name, email, and optional notes from an existing inactive unit’s door-tag page.	Units → Requests

An operator offering both Routes and Communities has one request link. Visitors choose the service they need. Requests are separated into the appropriate inbox.

Fixed or selectable service days

In Settings → Operations, set service days separately for route pickup and valet-trash properties, then click Save Service Days. Choose Fixed service days to publish your schedule without letting visitors change it. For example, a Monday–Thursday valet-trash service shows those four nights without checkboxes.

Choose Visitor preferences to accept day preferences. All seven days are available by default; deselect the days you do not offer. Keep at least one day selected. Preferences are requests; you confirm the final schedule when reviewing. One-time pickups use a preferred date instead.

Review before starting service

Open Requests on Routes, Communities, or Units. The badge counts new requests. Use New, Approved, and Declined to review request history.
For a route request, Approve opens the existing Add Stop form with the submitted details. Approve & Add Stop creates an Unassigned stop. Add it to a route when you are ready.
For a property request, Approve opens the existing Add Community form. Check its details, unit count, requested start date, and service days, then choose Approve & Create Community. Only the owner or an account Admin can create a community.
For an optional resident request, Approve opens a review summary for the existing unit. Approve & Enable Service turns service on after your review.
Decline closes the request, optionally with an internal reason, and creates no service record. Canceling an approval form leaves the request new.

Optional service at an in-house property

An in-house property owner can turn on Allow residents to request service in Settings → Operations. Residents of inactive units request service from their existing door-tag page. They cannot create a new unit or turn service on themselves. Existing active units keep their service.

Residents see the property’s existing service nights, which they cannot change. Resident service enrollment and SMS opt-in are separate choices; requesting service does not consent to texts.

Notifications and access

New requests create an owner email and an in-app alert according to the existing contact-submission notification preferences. The owner, account Admins, Managers, and District Managers can review requests. Agents cannot open request inboxes. Property Managers cannot open operator website requests; at an in-house property they may review optional resident requests for properties they have access to.

Switch website requests off to close public intake; existing requests remain available for review. Switch optional resident requests off to close that intake. Driver apps continue working as usual with approved, assigned stops.