Shift Requests

If open shift visibility is enabled, agents can see uncovered shifts in the mobile app and request them. You decide who gets them.

1. A request arrives as a notification and appears on the Schedule page.
2. Open Handle Schedule Request to see who asked for what.
3. Choose Approve to assign them the shift, or Reject to decline.

This is designed for covering gaps without phoning around. Turn it off in onboarding or settings if you would rather assign everything yourself.